Value

While I was conducting a workshop about coaching for new managers, some people were there because they were seeking more knowledge while others had been assigned the course by their manager.  That usually makes for a lot of fun.  I ask “what made you sign up for today’s class?” and I get “I don’t know, my boss told me I needed to go…” :) great!  Usually, by first break,  they are learning and having fun which is great and a great victory for me.  I also ask people to tell me about their role and what they’d like to specifically learn.  The other day, I had a class with several employees from a local school district.  When I got to one gentleman he said “I’m just a janitor…”.  He had a smile on his face and was happy to be there, so I used this as an opportunity to discuss with him and the class, a leadership concept.

There aren’t any JUST jobs.

“I just do the dishes…” , “I just process mail…” .  You rarely hear someone say “I’m just a surgeon”, “I’m just an attorney…”  because people feel some work is valued while others are not.  Unfortunately that is true.  The truth is, every single job you can think of has value.  Do not confuse this conversation with staffing numbers, I am not talking about how many people doing the same job and so forth.  I am simply speaking of the actual role played to keep an organization, community and even society running. » Read more…

Committed or Compliant?

98% of life is showing up.

How do your employees come to work?  Do they do tasks because they are committed to the success of the  organization or because they are afraid of losing their jobs?  In this economy it can be difficult to monetarily reward employees, a committed employee understands and wants what’s best for the company, having said that, everyone wants recognition.  Sometimes the simple act of acknowledging an employee can move them from compliant to committed.

You know the compliance I am talking about, the employee who shows up one minute before start time, leave right on the dot, won’t volunteer to stay late, won’t do extra tasks of if they do usually act put out.  These are the employees who use their breaks and lunches to talk about all that is wrong with their jobs/company/manager…If you listen closely enough you’ll often find they aren’t complaining about anything other than you, the manager.  People leave managers they don’t leave companies.

The bummer is negativity passes 10x faster than positivity and so you do not want to have a larger percentage of compliant employees than you have committed.  If that ratio gets backwards you will lose productivity, morale will become a large issue because it is easier to become negative than it is to change a negative into a positive.  Those are the facts.

You can change it if you pay attention.  Now don’t get me wrong here, there are always some employees who are pessimistic, who are always going to have a hard time adapting to change but that doesn’t have to be the majority.

How do you change the pendulum? » Read more…

Collaboration vs Competition, The Hunger Games

I do not usually comment in this all credit given to the author, illustrators and photographers associated with The Hunger Gamesblog regarding social issues or pop culture….

I save that for my facebook personal page :0)  Having said that, I’d like to utilize a recent book/movie to discuss a concept I often use when dealing with team dynamics.  The recent movie, The Hunger Games, has brought many social issues to the fore in my opinion.  Well, if we choose to discuss the issues.  I commend the author.

The point I’d like to discuss (and no I will not spoil the movie for those who haven’t seen it) the concept of competition.  If Darwin is correct our survival is based on our fitness in terms of DNA and many other factors.  This indicates that humans are predisposition-ed to be competitive and those who are most competitive will survive.  Given on the face of it I can’t argue that point, however, we are human and we have the power of thought.  We have the power to work against our base instincts, or reptilian brain if you will.

What would things look like if we collaborated instead of competed?

There is enough in this world.  Enough food, enough business, enough faith, enough money…there is just absolutely enough.  We are conditioned to believe in scarcity… that we have to get rid of our competition for our life saving needs.  I am not speaking of politics here, I am not speaking of socialism or communism or capitalism, I am talking about humanity.  I am talking about the fact that in the majority of all situations we are better together than we are as individuals.  Yet we fight against that.

In the office it looks like “office politics”, people vying for position over their co-worker with the higher ups.  How would your office look if you didn’t have people compete against one another but against themselves.  How would it look if you made the competitions based on team success more often than individual successes.  I know this is a really odd concept because it truly does go against what we have been taught and encouraged to develop over the years. » Read more…

Leaders make mistakes too…

I have an 8 year old daughter who hates to take responsibility for her mistakes.  When I call her on something she immediately goes into the blame game.  Sometimes she blames today’s problem on something that occurred several months ago :) .  I work with her all the time to take responsibility for her actions, at least her part.  Most things are not ALL your fault, generally there are other people or systems in play, but you did play some role.  She is 8, we’ve got time.  I encourage both of my girls to make mistakes because that means they are giving things a try.  To create creative, confident people they have to start somewhere, but here’s where things can go wrong, punishing the mistake.

As an Organizational Development consultant I find that in most organizations a mistake is punished.  This creates a staff of people who do not take risks.  Leaders fall into this as well.

Do you want to build credibility with your teams?  Admit mistakes.  No one is perfect, we say that all the time, yet we have an expectation that Leaders will be.  Character is important to those who are lead by you, however, your character is not tarnished so much by a mistake you make as it is by how you admit or correct the mistake.

Here is what we must remember, we judge ourselves by our intentions, others judge us by our actions.  You can intend to do all sorts of things, but it is your action or inaction that speaks most loudly. When you have made a plan, taken action and it hasn’t gone as desired, it is perfectly acceptable to say “well, that didn’t work as I’d hoped, because of that…”, rather than pretend the error didn’t happen or WORSE, blame the problem on someone else.

Many of us are leaders in positional power.  We have been given this leadership role by promotion, the leader role can be given and taken away, people are not following you because they want to, but because that is the structure they work under.  This doesn’t mean you can’t become the leader they will WANT to follow.  Every choice, every day, is an opportunity to prove yourself as a leader who is there to support the team or one who is there for self-promotion. Just because you were given this role doesn’t mean you can’t earn it.

Communicate with your team the good, the bad, and the ugly.  Give them the information they need to have a better view of the organization, their position and you.  If you’ve messed something up, admit it, correct it and move on.  Follow that same policy with your team.  Some of the best advancements have been made because of mistakes.  Let your team try new things, some will be successful, some won’t.  As long as the mistakes are made while trying to improve the situation, let that be a learning experience, find the flaws and move along. You do not have to be perfect, but they don’t have to be either.

Focus on your strengths

Have you seen all of the books in the “self-help” area of any bookstore or library?

It’s crazy large and the main focus of all  these books is how to strengthen something you believe to be weak in you.  I have read many many of these books.  I think I’m impatient, read a book on how to have patience, I am not comfortable in social situations I get the confidence in social situation books.  The list goes on.  There isn’t anything wrong with recognizing certain behaviors you would like to change or improve.  Let me ask you something.

What if we didn’t always focus on our weakness.  What if we spent time on our strengths thereby mitigating our weakness?  I will give you and example.  I am not a detail oriented person.  Not even a little.  It is not that I do not care about the details its that I don’t think about the details.  I need people on my team who are detail oriented.  They help me NOT overlook things.  I am a big picture person, creativity, I like to find creative solutions but I need others to really make the solution work.  Now, I could spend years trying to improve this skill set but really?  Why should I do that?

Employee Development spends much of its time trying to fit round pegs into square holes.  This is to say people who are not necessarily a good fit for a job will be hired and then the training department gets to try to make it the right job.  Usually this amplifies the weakness of a person.

I was asked to come in to an organization struggling to keep employees in their customer service positions.

They had tried several different things only to end with the same result.  Nobody had stayed for more than a year.  Most were under.  When I went in to observe the people in the office I noticed one thing straight away.  The customer service person, the person responsible for building relationships with the customers was so shy she could barely speak.  She was fine as long as all she had to do was the basic greeting but in terms of building rapport she was absolutely incapable. » Read more…